FAQ

We know you have a lot of question to ask. Let's help you with common question that we usually receive from people like you :)

Product Ingredients

Product Ingredients

CLEAR SKIN PURIFYING CLEANSER

INGREDIENTS :
Aqua, sodium phytate, glycerin, xanthan gum, butylene glycol, Lauryl glucoside, Phenoxyethanol, Cocamidopropyl Betaine, PunicaGranatum extract, Phytol, Isomalt, propanediol ,polygonum cuspidatum root extract, myristyl alcohol, PCA, Caprylic/Capric Triglyceride, Cetyl Palmitate, Sorbitan Stearate , Polysorbate 80 , Hydrogenated Lecithin ,Palmitoyl Tetrapeptide-10, Sodium Cocoyl Glycinate, Parfum.

GLASS SKIN SERUM

INGREDIENTS :
AQUA, AMMONIUM ACRYLOYLDIMETHYLTAURATE/CARBOXYETHYL ACRYLATE CROSSPOLYMER, Caprylic/Capric Triglyceride, Cetyl Palmitate, SorbitanStearate,Polysorbate 80, Hydrogenated Lecithin, Palmitoyl Tetrapeptide-10, Phytol, Isomalt, PunicaGranatum extract, propanediol, polygonum cuspidatum root extract, myristyl alcohol, PCA, TOCOPHERYL ACETATE, ARGANIA SPINOSA KERNEL OIL, PEG-40 HYDROGENATED CASTOR OIL, PARFUM, PHENOXYETHANOL, CI 16035,

MOISTURIZER WITH GLOW EFFECT

INGREDIENTS :

EG-10 DIMETHICONE, CYCOPENTASILOXANE, DIMETHICONE CROSSPOLYMER, CERA ALBA, ARGANIA SPINOSA KERNEL OIL, SODIUM ACRYLATES/BEHENETH-25 METHACRYLATES CROSSPOLYMER, LAURY GLUCOSIDE AND HYDROGENATED POLYDECENE, SODIUM PHYTATE, GLYCERIN, BUTYLENE GLYCOL, Phytol, Isomalt, Caprylic/Capric Triglyceride, Cetyl Palmitate, Sorbitan Stearate, Polysorbate 80, Hydrogenated Lecithin, Palmitoyl Tetrapeptide-10, ETHYLHEXYL METHOXYCINNAMATE, BUTYL METHOXYDIBENZOYLMETHANE, BENZOPHENONE-3, PHOSPHOLIPIDS, 1,3- BUTYLENE GLYCOL, ALOE BARBADENSIS (ALOE) LEAF JUICE, PHENOXYETHANOL, PARFUM, METHYL METHACRYLATE CROSSPOLYMER, CI 16035.

NATURAL TONER

INGREDIENTS :
AQUA, SODIUM PHYTATE, ALOE BARBADENSIS LEAF EXTRACT, GLYCERIN, Caprylic/Capric Triglyceride,Cetyl Palmitate, Sorbitan Stearate, Polysorbate 80, Hydrogenated Lecithin, Palmitoyl Tetrapeptide-10, BUTYLENE GLYCOL, FOMES OFFINALIS (MUSHROOM) EXTRACT, POTASSIUM SORBATE, SODIUM LEVULINATE, Phytol , Isomalt, 1,3 BUTYLENE GLYCOL, CI 16035, PARFUM

MONOSKIN ACNE FAST CORRECTOR

INGREDIENTS :

Water, Butylene Glycol, Glycerin, Dicaprylyl Carbonate, Propelene Glycol, Phenoxyethanol, Sodium Polyacrylate, Rubus Idaeus(Raspberry) leaf extract/Ribes Nigrum (Blackcurrant)Leaf Extract, Sodium Acrylates/Beheneth-25 Methacrylate Crosspolymer, Propanediol, Hydrogenated Polydecene, Myristyl Alcohol, PCA, Xanthan Gum, Parfum, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Sodium Phytate, Lauryl Glucoside, Pachyrrhizus Erosus Root Extract, Sodium Benzoate, Lactic Acid, Polygonum Cuspidatum Root Extract, Potassium Sorbate, Sorbic Acid.

Is it approved by Kementerian Kesihatan Malaysia?

Yes, we are. Below are the notification or NOT for each of our products.

NOT190806813K MONOSKIN CLEAR SKIN PURIFYING CLEANSER
NOT190806904K MONOSKIN GLASS SKIN SERUM
NOT190807028K MONOSKIN FAST ACNE CORRECTOR
NOT190807049K MONOSKIN NATURAL TONER
NOT190807066K MONOSKIN MOISTURIZER WITH GLOW EFFECT

Are your product organics?

We try to source organic, high quality ingredients from France and Switzerland growers and manufacturers. We don’t make a claim on our packaging that our line is organic, as the certification process to register a product line as completely organic is both costly and complicated.

Our main ingredients in the skincare are Ecocert/COSMOS certified.

Product Combining

Can I combine Monoskin with other skincare?

Yes, you can without a doubt. As long as other supplementary skincare that you use is safe, you have our approval to do so. JK 🙂

Product Usage

Is it safe to use your products while I'm pregnant/nursing?

Our entire product line is safe for pregnant or nursing women to use, especially our essential oil-free products. However, always check with your doctor before using any new products while pregnant or nursing.

What is the expiration date of my product?

All of our expiry dates are listed on the label or bottle of full sized products. The quicker you use them, the fresher and better they are, so we recommend you to use your product(s) within 6-12 months of the date of purchase for optimal efficacy.

Postage & Delivery

How long does it take to deliver my order?

Once we received your order, we strive to ship to you within 3 to 5 working days. Once your order status change from “Processing” to “Completed”, that mean we have send your Monoskin to the courier service and you shall receive tracking number in 24 hours.

Do you offer Cash On Delivery? (COD)

Yes, we do. However, you still need to pay the COD fees flat at RM10 for East Malaysia and RM15 for West Malaysia. That mean total cost of the COD including product will be cost of the product plus additional COD fees. You can make total payment during COD. Order, sit back and wait for Monoskin to arrive!

Can I cancel my order and receive refund?

Yes, why not? You can cancel your order as long as the status is still in “Processing”. There will 5% charges for refund due to payment gateway processing fees. Kindly send email to [email protected] if you need help.

What if I my order is damaged during delivery?

Kindly inspect your package when you receive. If you spot any damage, kindly refuse the package and let us know. We will send you the new package.

My package stuck somewhere and I have not receive it. What should I do?

Please call respective courier service customer service and let us know too!

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